Getting Help

Carers Northumberland’s Information Line 01670 320025 offers a single point of contact for any enquiry linked to your caring responsibilities. We work closely with specialist agencies across Northumberland and beyond, to ensure we can find the most appropriate information and advice for your situation.

 

  • Assessments

    Assessments

    The person you care for is entitled to an assessment of their needs, to ensure they’re benefitting from the most appropriate support and help. These assessments are completed by a Care Manager from Adult Care Services (Social Services) you can contact them on 01670 536 400 or by email on Socialcare@northumbria.nhs.uk.

  • Care Managers

    Care Managers

    Care managers are people who have been trained to understand the effects of disability and illness, and the ways they can be overcome. Many care managers are nurses, social workers or occupational therapists. A Care manager can arrange an assessment of the needs of the person you supports to help them find out about all of the options available. The care manager can also arrange an assessment for you called a ‘Carers needs assessment’ this gives you an opportunity to talk about how your caring role affects you in your day to day life.

  • Equipment

    Equipment

    You may find that you need equipment or adaptations at home for the person you care for. A large range of equipment is available on loan to people in Northumberland from JELS (the Joint Equipment Loan Service). You may be able to get equipment, such as a walking aid or home adaptions such as handrails to make life at home easier. To get equipment a health or social care professional will assess the needs of the person you care for and the help you need to support them.

  • Northumberland Handyperson service

    Northumberland Handyperson service

    If you are over 60 or have a disability and need help with small tasks or repairs around the house, Northumberland Handyperson service does small jobs that help keep you safe and independent at home such as replacing light bulbs (free service) and cords or fitting new or replacement locks. They charge £10 a visit and can be there for around 2 hours. To book an appointment or for more information call 01670 542424.

  • The Disabled Living Foundation

More Information

Carers Assessments

A Carers Assessment is a discussion about how your caring role affects you in your day-to-day life and the things you need help with. It is not a test of your ability to care, which is why in Northumberland it is often referred to as a ‘carer’s needs assessment’. It will help you think about the things that will make it easier for you to continue to provide care. It will help you consider the things you manage well and identify the caring tasks you struggle with. It’s also a chance to discuss your own needs, for example your health; how caring is affecting close relationships; other commitments like work, education or caring for more than one person.

Your Carers Assessment will normally be carried out by the Care Manager who assessed the person you care for. If you don’t have a Care Manager, contact your local Adult Care Team (Social Services) and they will arrange your Assessment, even if the person you care for doesn’t want involvement with Social Services.

The Care Manager will point you to sources of support and information, and may arrange services to help you or the person you care for (there will usually be charges for these). A Support Plan, either for you yourself or jointly with the person you care for, will set out the outcomes agreed from your Assessment.

Your Assessment should be reviewed every year, and when circumstances change.

The Northumberland Family and Friends Carers Guide can help you prepare for an Assessment, or you might like to use the Carers Wellbeing Check ask your Carer Support Worker for a copy of the Check, or ring the Information Line to request one (01670 320025).”

Carers Emergency Card

The Carers Emergency Card is available to carers registered with Carers Northumberland, and offers peace of mind that, should something unexpected happen to prevent you being with the person you care for, temporary support can be put in place until longer term arrangements are possible.

By deciding in advance what you and the person you care for would like to happen, you can ensure a speedy response if you’re taken ill, the car breaks down or something else gets in the way of you being there when you need to be.

Carers Northumberland works with the British Red Cross to administer this free card. Download the information and application form today, and register with Carers Northumberland if you haven’t already.

Carers Support Fund

Research has shown that regular access to short breaks can help carers continue to provide care for longer, offering time to themselves and the opportunity to recharge their batteries.

Recognising that family finances can often make it difficult for carers to do this, Northumbria Healthcare NHS Trust – Adult Services makes money available from the Carers Grant to be paid directly to adult carers of adults to help them take a break: the Carers Support Fund is available to carers registered with Carers Northumberland.

Accessing the Fund involves completing a short application form, and results in an award of £25-150, depending on the carer’s circumstances. The money must be spent on the carer, but can be used in whatever way offers the best break. Carers have used it to pay for gym memberships, buy hobby equipment, visit friends and much more.

If you would like to apply please call us on 01670 320025

A similar fund exists for young carers under 18.

Someone to talk to

Often, just speaking to someone can make all the difference. Talking to someone you trust may help you find ways of changing how you feel. Carer Support Workers from Carers Northumberland are able to speak with carers on the phone and in person, at groups and individually, and understand how caring impacts on your life.

Meeting other carers

Carers Northumberland offers a range of opportunities for carers to meet other carers, locally and countywide, helping you build networks of support and friendship. This includes regular support group meetings and one-off events.

Training

As a carer, you need a wide range of skills to help you in your role. Carers Northumberland works with a number of different specialist organisations to ensure carers have access to training and support to help them develop confidence in their abilities as a carer, and to maintain a life of their own alongside their caring responsibilities.

Speak to your Carer Support Worker about what training you might like.

Registering with Carers Northumberland

Registering with Carers Northumberland is free, and can be done online or by post/phone. Complete and submit/return the registration form (download + online) to be entered onto our database, which will ensure you receive newsletters and other regular mailings about information and events of use to you.

Northumberland Family and Friends Carers Guide

The Northumberland Family and Friends Carers Guide offers useful information to help you think about your life as a carer, and can help you prepare for a Carers Needs Assessment. Copies are available from Carers Northumberland, your Care Manager or GP Practice.

Carer Support Groups

Carers Northumberland has a programme of monthly support group meetings around the county, offering carers the opportunity of a short break from their caring responsibilities and time to meet other carers who understand how caring impacts on their lives. You can find up and coming events in our event calendar.

Carer Support Workers

Carers Northumberland has a Carer Support Worker in each of its three offices, dedicated to ensuring carers in their area have access to support group meetings and someone to talk to, and maintaining awareness of other services and support available locally.